At ZambiaWorkWork, we value our customers and aim to provide high-quality services that meet your expectations. However, we understand that there may be instances where a refund is necessary. The following outlines our refund policy:
Refunds may be issued under the following conditions:
The service paid for was not delivered as promised.
The service was canceled by ZambiaWorkWork before commencement.
A duplicate payment was made in error.
A service request was submitted and canceled before any work began.
ZambiaWorkWork does not offer refunds under the following circumstances:
If the service has already been delivered in full or partially.
If a client changes their mind after the service has started.
If the refund request is made more than 7 days after the payment date.
For dissatisfaction due to personal preferences when the service has been provided according to the outlined scope.
To request a refund:
Email us at support@zambiaworkwork.com with the subject line: “Refund Request.”
Include your full name, transaction ID, date of payment, and a brief explanation of the issue.
All refund requests will be reviewed within 5–7 business days.
Approved refunds will be returned via the original method of payment.
Depending on your bank or payment provider, the refund may take 5–10 business days to reflect in your account.
In the event that ZambiaWorkWork must cancel a service for any reason, a full refund will be issued to the customer automatically.